Our helpdesk can provide customers with a 24/7/365 operation, depending on the business and operational needs. With our team of experts on-hand to help with requests via phone, email, online portal, and ticketing system.

Keeping our customers connected and operational is critical to business continuity. Our Network Management services ensure our customer’s networks are monitored 24/7/365 ensuring any outages or network disruptions are detected, diagnosed, and resolved.

Our network and system monitoring service and capability include monitoring the following IT infrastructure and systems on behalf of our clients:

• IT infrastructure
• Advanced fault and performance management functionality across critical IT resources
• Network devices
• WAN or VoIP links
• Servers
• Virtual servers (VMware and Hyper-V)
• Domain controllers
• MS Exchange
• MS SQL and other IT infrastructure components.

Weston Analytics can offer a range of IT infrastructure solutions that meet the ongoing needs of their customers, from on-site servers to hybrid and cloud-based solutions. Our service ensures that whatever infrastructure and hosting solution is in place we are able to provide 27/4 monitoring and management.

In addition to remote IT infrastructure and hosting management, we can also remotely monitor IT infrastructure performance, such as:

• Ability to remotely identify server performance degradation.
• Monitoring performance metrics such as CPU, memory usage and thread count
• Remotely scale an application’s capacity (based on memory utilization and CPU usage).

We utilise leading software solutions that provide a unified endpoint management solution that aids us in managing the varying user end-points of our service, such as servers, laptops, desktops, smartphones, and tablets. Our service enables us to manage and update these devices, remotely, from a central location. System updates, upgrades and notifications that we can undertake on behalf of our clients includes:

• Patch Management: We have the ability to deploy automatic software patches to all user hardware to ensure all IT equipment and software is kept up-to-date and protected from low-level cyber-attacks.
• Software Deployment: Similarly, to patches, software can be deployed remotely to any managed system running Windows, Mac OS, or Linux without the need for end user intervention.
• Operating System Deployment: We operate a fully automated Operating System Deployment service which ensures that predefined standardised computer builds are maintained.

Determining and managing user configurations across your business can be applied remotely by Weston Analytics. From ensuring all users have the corporate wallpaper installed, or to prevent access to USB ports, deploy printers, or deploy Wireless Access Point settings. These can be applied to any windows or Mac computers and can be based on user or computer configurations.